Return and Refund Policy
We want you to be satisfied and have peace of mind whenever you make a purchase from us.
This policy forms part of the Le Morgan Home Terms and Conditions and is in line with the Consumer Protection Act.
Returns
If you are unhappy, or changed your mind and would like to return the product, we require the following:
- Proof of purchase is required for all products. (We’ll use your ID number/email address to find your Tax Invoice if you provided it to us)
- Card refunds will only be made to the same Bank / Credit card that was used for the original purchase.
- Cash refunds will only be refunded to a bank account that is provided by the customer on the refund request form.
- All unused products can be returned within 14 days of receiving the product and should be in an unused condition, in its original packaging and with its documentation.
- All promotional free and bundled products that were part of a purchase must be returned with the purchased product in an unused condition and in its original product packaging.
- Where the product is damaged or if you find that it is faulty/not working, the product must be unused and returned in its original product packaging.
Which products can be returned and when?
Within 14 days return policy
All unused products, subject to the Consumer Protection Act.
Faulty Product
Within its 6 months from purchase guarantee period
Le Morgan will be assessing the product either in store or at our repair centre and based on the fault, we shall, at our discretion, process a repair, replacement, or refund of your product. Products that are under warranty, alternatively that are found to be materially defective and are returned within 6 (six) months from date of purchase for repairs, carry an additional 3 (three) months guarantee on all repair work.
Unfortunately, you can’t claim any fault/defects with products that were caused by:
- Lightning or power surges
- Misuse or abuse to the goods
- Use for a purpose other than the purpose for which the product was manufactured
- Contrary use to the instruction manuals
- Accidental and/or negligent damage after you take possession of the product
After 6 months and out of warranty
Please log a call with our Customer Care centre to arrange for a collection for inspection, replacement or repair. After the request is logged, we can collect (at your cost) to inspect and quote on replacement or repairs.
Repairs may take up to 21 (twenty-one) business days. If anything changes, we’ll reach out to you. A representative will keep you updated on the status of your repair.
Where we elect to replace the product, the following conditions for replacement apply:
If after an assessment, a replacement of your returned product is approved, you will be provided with the same product.
If you have any further queries, please contact Le Morgan Customer Care on care@lemorgan.co.za or call 010 020 7000 to speak to one our Customer Care Consultants.